Salon Policies at Onyx
At Onyx Salon, we value your time, our artists' time, and the experience we create together. Our policies are designed to ensure every guest receives the highest level of service in a relaxed and professional environment.
Credit Card on File
To reserve any appointment, we require a valid credit card on file. Your card will only be charged in accordance with our cancellation, no-show, or late policies.
Cancellations & No-Shows
At Onyx Salon, every appointment is reserved exclusively for you. Our cancellation policy is in place to respect and protect our stylists' time, as well as allow us the opportunity to offer appointments to guests on our waitlist.
We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.
Example: If your appointment is Thursday at 2:00 PM, any changes must be made before Tuesday at 2:00 PM to avoid a cancellation fee.
Cancellations made within 48 hours of your scheduled appointment will result in a 50% cancellation fee based on the scheduled service(s).
Cancellations made on the day of your appointment, as well as no-show appointments, will result in a 100% cancellation fee based on the scheduled service(s).
First-time guests whose appointment is canceled within 48 hours and are charged a cancellation fee will be required to pay a non-refundable deposit, to reserve a future appointment. This deposit will be applied toward your future service. If the rescheduled appointment is canceled for any reason, including with more than 48 hours' notice, the deposit will be forfeited and cannot be refunded or transferred.
If you need to make any changes to your appointment, please contact your stylist or our front desk as soon as possible.
Thank you for understanding and respecting the time reserved especially for you. Your cooperation allows us to continue providing every guest with the exceptional service and personalized experience that Onyx Salon is known for.
Late Arrivals
If you arrive 15 minutes late or more, we may need to adjust or reschedule your service. A 50% fee may apply for missed time.
Service Adjustments
While all services are non-refundable, your satisfaction is our top priority. If you’re not fully happy with your result, please reach out within 72 hours of your appointment and we’ll schedule a complimentary adjustment.
Allergy & Sensitivity Disclaimer
At Onyx Salon, your safety and comfort are extremely important to us. While we take every precaution to use professional products and follow manufacturer guidelines, we cannot guarantee that all clients will react the same to hair color, lighteners, treatments, or other chemical services.
Due to the individualized nature of hair and skin chemistry, Onyx Salon cannot be held liable for allergic reactions or sensitivities that may occur after leaving the salon. Clients are encouraged to communicate all known sensitivities prior to service and to request a patch test when needed.
Children in the Salon
Children are welcome only if they are receiving a service. We cannot accommodate unattended children during appointments to ensure the comfort and safety of all guests.
Payment Methods
We accept all major credit cards and cash. Venmo and Zelle are accepted for gratuity only.